Online and Phone Consultations
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If you can’t make it into the store we offer online and phone consultations to make it easy for you to select your fire remotely.
Here’s how it works:
- Phone or email us to start a conversation about what you’re looking for
- We’ll ask you some questions to narrow down the options for you, such as:
- Wood, gas or electric? (or we can help you select)
- What size area are you looking to heat (m2)?
- Where is it going? Is it going into an existing chimney?
- What’s the purpose of the fire – Your main heating source? An occasional heating source? Ambience?
- Freestanding or in-built?
- Single-sided or double-sided?
- We’ll talk about how we can assist with completing your fireplace:
- Do you need an enclosure built?
- What other elements do you require eg: mantle, hearth
- We’ll send you a written proposal with fireplace options including pricing, heating capacity, and key features to meet your needs
- If a site assessment is required, one of our third party installers will visit your house to inspect the space
- Once you place an order, your fire is installed by a professional third party installer (or you can organise your own if you prefer).
Learn more at our Frequently Asked Questions page
Call us on (02) 4872 2234 or email info@highlandfiresandbbqs.com.au